ARTEK SPRL

Based on more than 23 years of IT experience gathered mainly in international and “Production”
environment, ARTEK had the opportunity to acquire experiences around Service Management
and Customer Relationship Management as well as deep knowledge of technical environments.

ARTEK had to manage and drive various "local technical teams" as well as
"near shore teams" like Polish, Bulgarian and Czech Republic teams.

ITIL formatted; ARTEK maintains projects progress relying on corporate tools.
Also in charge of incidents, problems and changes management, OLA/SLA, Service
Management and deliverables. ARTEK stays aware of the capacity planning,
prepares customer’s meeting, produce reports based on data.

Based on best practices and procedures ARTEK is a good support and an excellent advisor in the way of work.
We coach teams to help them keeping the right direction and improve the Service Delivery.
Specialized in Vmware virtualization and Windows Servers environments,
ARTEK has clear thoughts and sharp strategic focus.